Customer order history*
Allow agents to instantly view historical customer orders as soon as they open a ticket. Never keep your customers waiting again.
Order basics/details*
Get basic order details as well as line items, real-time shipping updates, and payment transactions. No more bouncing between apps to find what you need.
Order search/filter/sort/lookup*
Your agents can perform lightning fast, real-time searching, sorting and filtering to rapidly locate exactly what your Customer needs support with.
Pin ticket order*
Agents can pin an Order to a Ticket to ensure details are immediately available when it is moved between agents or is re-opened.
Refunds Processing*
Allow agents to process full, item-level and partial refunds (depending on payment platform).
Advanced Macros*
Quickly build re-usable replies containing real-time data from your commerce, shipping and payment platforms.
Customer Insights*
Surface additional data from third-party marketing automation platforms directly inside of our Order and Customer Detail screens.
*Denotes Paid Features. Detailed pricing and tiers can be found here
Always Optimizing
We've got a laundry list of features on our roadmap and look forward to continuing to improve your support experience as we grow!
We will continue to add additional eCommerce platforms (Salesforce Commerce Cloud) as well as additional shipping and payment integrations in coming months.
