By combining OneStock & Commercetools, retailers gain an end-to-end commerce solution that unifies inventory, orchestrates orders, enhances the customer experience, and maximizes profitabiliy — all without heavy development effort.
For retailers operating across multiple countries, channels, and inventory sources, this partnership simplifies complexity and drives results.
In today’s fast-paced retail landscape, customer expectations are at an all-time high. Shoppers demand seamless experiences, real-time stock visibility and multiple delivery options, across all channels. However, achieving this objective is not easy. Retailers must juggle multiple stock sources and distribute products through various channels, both online and offline. Moreover, they must meet customer expectations by offering diverse fulfillment options with accurate delivery times. This complexity is a significant challenge.
Platform for better profitability
Enter OneStock, a cutting-edge Distributed Order Management (DOM) solution that seamlessly connects supply chain capabilities with business expectations.
Offering more product availability across all channels.
Providing a real-time , intelligent and reliable customer promise.
Optimizing the orchestration of orders while ensuring the promise and reducing logistic costs.
Giving clear visibility on order lifecycle management.
Offering multiple options to return an order.
With a presence in 25 countries and over 100 global clients, OneStock has become the go-to platform for unified commerce.
Out-of-the-box features
The secret to its success? A powerful combination of real-time inventory visibility, flexible order orchestration, and dynamic customer promise—all in a single platform. These key features, along with efficient business application, managing the entire order lifecycle, reducing WISMO (“Where Is My Order?”) inquiries and with store applications streamlining in-store fulfillment operations for retail associates.
Performant infrastructure
Built on a composable MACH architecture, OneStock ensures seamless integration with existing systems, offering scalability and future-proofing. Unlike traditional OMS solutions, it provides a no-code approach, enabling business users to adapt settings in real-time. Its modern technical interfaces, based on API and event-driven architecture, and a set of native connectors facilitate integration into existing IT systems.
Enterprise ready
Major retailers like JD Sports and LKQ have transformed their operations with OneStock, achieving greater product availability, faster and more reliable deliveries, reduced fulfillment costs, and higher customer satisfaction. With a strong partner ecosystem and a growing market presence, OneStock is shaping the future of commerce, optimizing every step of the order experience—before, during, and after purchase.
OneStock is not just a software solution—it’s a commerce revolution, taking advantage of your entire supply chain to increase profitability while enhancing customer experience.
The following use cases can be activated by integrating OneStock and commerce tools
Unified inventory views : Ingesting all inventory data, Onestock provides in real-time a single vision of unified inventory to each sales channel, with advanced management of stock (safety stock, movement, reservation, damaged,...)
Customer promise on product page & on checkout : Offering a comprehensive array of delivery options early in the online customer journey has become essential, influenced by market leaders like Amazon. Consequently, Onestock provides accurate customer promise on Product Display Page (PDP) and checkout For each available delivery option, we calculate in real-time :
Product availability based on unified inventory views
Accurate delivery times calculated depending on configured orchestration strategy
Carbon footprint
The customer promise is integrated with the order and considered during the allocation process to ensure the deadline provided to the customer during their shopping experience is met
Multiple delivery options : Leveraging all fulfilment capabilities, Onestock allows the retailer to activate all possible delivery options
Express Click & Collect (based on store inventory)
Ship2store Click & collect (based on unified stock)
Delivery at home / pickup point / locker
Same day delivery
Order orchestration : Combining self-learning algorithms with highly adjustable industry rules, OneStock manages the entire order lifecycle in real-time. This means it oversees every step of an order and determines the optimal stock location(s) and carrier(s) to fulfill it.
Specific store capabilities : Pioneering solutions like Click & Collect in 2012 and Ship-from-Store in 2015, we continue to innovate and shape the future of retail.
Competitive allocation is a unique feature proposed by OneStock, that proposes the same order to multiple stores or dropshippers at the same time. It creates a lot of emulation and gamification in the stores. It really facilitates the adoption of OneStock in the stores and highly reduces the preparation time and the cancellation rates.
Store Fulfilment is a Onestock web application, designed to streamline order fulfilment by sales staff by optimising pick and pack routes and ensuring reliable order tracking. Store fulfilment application is connected to more than 30 carriers to generate shipping and pre-printing return labels. Inspired by warehouse processes, store Fulfilment seamlessly adapts the best stock preparation methods to retail stores, considering their unique typologies.
The Onestock Order-in-store application (available on any device) offers store associates a powerful tool to sell out-of-stock items,while being complementary with the existing POS system.
Order center : Offering customer service to manage every order via a user friendly interface : order overview, order status, order details, order editing, order cancellations.
Onestock is a multi-tenant and microservices platform on Google Cloud Platform with a global coverage ( EMEA, APAC, North and South America) and can be integrated in different ways : via an integration layer or directly point to point. The integration is done by relying on different technical interfaces
Synchronous APIs : To interact with OneStock: import data, update, delete, get information…
Asynchronous APIs : To import big volumes of data through APIs
Webhooks : To receive event notifications or to get stocks through a callback API mechanism
Standard files : Possible to work with CSV files for stocks through files hosted on an SFTP server
ONESTOCK EXTENSION
The OneStock extension drives immediate operational efficiency by integrating key data between platforms:
Product Catalogue Synchronization: Sync product data from commercetools directly into OneStock.
Order Import: Automatically transfer orders created in Commercetools into OneStock for real-time orchestration.
Order Status Updates: Keep Commercetools updated with every step of the order lifecycle managed within OneStock.
